Blog - Atos Unify

Revolutionizing Customer Service: The Role of AI-Powered Contact Center Solutions

In today's fast-paced business world, customer service holds unprecedented significance. With customer expectations on the rise, delivering prompt and personalized service has become…

Virtual Backgrounds .... friend or foe?

It's amazing to think, 12 months ago most of us wouldn't have dreamt of going out in public wearing a face mask, gone 4 months without a haircut, or enabled our…

Remote working and Decarbonization: Our employees speak out

Decarbonization. It seems like a relatively new term, but in fact, it has been around for at least five years. The general idea is reducing or eliminating our…

Why Unify Office by RingCentral? - Choosing the Name

As we put into place the final pieces of the puzzle to launch Unify Office on the 31st of August. I’ve been reflecting on our…

Venturing back into the office – best practices and innovations for the ‘new normal’

First off – we acknowledge that there are significant differences across countries and regions in terms of readiness to…

Does the remote working boom prove that Global collaboration can be just as effective as Local?

I have always believed that collaboration is driven by human engagement – supported by a healthy…

Your post-COVID workplace - planning for the New Normal

Although the immediate health crisis will pass, the imprint on our workplaces may be indelible. Recent surveys by industry analyst firms highlight this…

Lessons learned: Our employees reflect on 3 months of working-from-home

Everyone’s work-from-home experience is unique, and the lessons learned during this harrowing period are varied. We asked our own employees to offer…

7 practical ways to conquer work-from-home burnout

It’s totally normal to feel more stressed than usual working within our current pandemic situation. But if you are starting to feel like you are hitting…

This is my favorite thing about working from home!

Our in-house community of employee experts (known as our Digital Envoys) have spoken up again – this time on the topic of the favorite aspects of…

Working on your fitness: 10 ways to get healthier than ever while working from home

Your step-counter used to register thousands of steps per day, but now it is just a relatively…

My personal “working from home with the family” survival guide

A couple of months ago, working from home was an option when one of the children was sick at home, a personal appointment split the…

Forget about work-life balance – and find your work-life harmony

With more of us working from home for the foreseeable future, many people are struggling with maintaining what has been known as…

How working from home saved my career

On the 23rd of July 2018, my whole family took a serious hit as we were victims of the lethal fire that killed 102 people in Mati Athens. As…

Make Your Video Meetings Great!

The transition from face-to-face to video meetings may feel awkward for many people. Especially if you are not used to it or feel a little camera-shy. Even those who have used video…

The novice’s guide to managing "business as usual"

So, your organization has suddenly been spurred on to adopt remote working for your employees, quickly, but you, as a manager, just aren’t sure how to make sure…

8 years of remote working

A long time ago on this blog, I wrote a weekly series on flexible working and the many places you could legitimately work with the right tools. I’ve now worked remotely now…

2020 vision: Eight digital resolutions to make for the coming year

Agility, innovation, simplicity, engagement, efficiency, effectiveness, privacy, security, compliance, sustainability, and ethics. With so many imperatives tied to Digital Transformation, it is no…

Predictions: 8 ways that humans and technology will intersect in 2020

Each year around this time, we offer food for thought in the form of predictions for the coming year. Just as we collectively…

Circuit Sprint 134: A more powerful call stage, sharing efficiencies and more

We’re excited to bring you the details about our latest update to Circuit with Sprint 134 and its focus on call efficiency…

Circuit Sprint Update: Evolving Our Meeting Experience

Welcome to Sprint 132. With our current update, we are introducing two main improvements: New conferencing experience: Our new user experience during conferences will give you more control of…

Artificial Intelligence and Unified Collaboration: Some New Ideas

I need a "parallel mind" to help make some decisions for me. Then I can save time, increase my productivity, avoid mistakes, and have good and concise insights…

4 Learnings from a Year of Remote Working

This time last year, I started working remotely full time. I found it incredibly difficult, especially for the first couple of months – going from working in a…

Circuit Collaboration Ecosystem Continues to Grow

We’re excited to announce what’s new to Circuit with Sprint 126, and its emphasis on more ecosystem options for users. Let’s begin with updates supporting our strategic partnership with Google. With…

Soft Skills vs. Hard Skills: What’s Better to Enable Tomorrow’s Team Success?

Is your organization’s hiring criteria and training curriculum oriented toward hard skills and qualifications like project management, programming, technical certifications, degrees, languages…

Staying Focused: Avoiding distractions means better productivity

Staying focused in the office can be a Herculean task. From annoying ringtones and message notifications to loud (and sometimes far too personal) conversations among co-workers, the list…

Three Big Reasons to Consider Hybrid Infrastructure for Business Communications

This article was originally published on digitaltransformation.frost.com For years, it seemed that the key focus of IT and telecom decision makers was on moving communications…

Unified Communication and Collaboration Mean Choice, Not The End of Voice

The Times of London with the thought leaders from Raconteur recently published a feature article about the future of voice. For a deeper…

Work From Home: Bits, Bricks and Behaviours

This article is featured in the e-book "Everything you need to know about working from home" by Remote-how. Download the e-book here. Productive and enjoyable work environments are always a…

Cowork2019: We want to make the world a better place

With our Circuit partner BVG Communication Technologies, we were happy to be part of Cowork 2019, the annual conference and BarCamp organized by the German…

Make Your Meetings More Productive

Here Are Twenty ‘Rapid-Fire’ Tips It seems that making group meeting time more productive has always been a priority. Even today, with the latest tools and technologies, we sometimes struggle to make…

Happiness as a Business Model for Success

Many businesses and organisations are facing digital disruptions and need to transform their way of working in order to remain successful. Often the focus is on implementing new technologies,…

Five Ways the Future of Work Will Surprise You

It has been said that as a species, we humans first shape our technologies, and then our technologies shape us. It seems no more so than…

Now and What's Coming - Virtual Get Together of our Technology Partners

“Now and what's coming” - under this banner, 44 Unify technology partners met for a virtual meeting on Tuesday, November 27th. After…

Too busy to get anything done? Digital workplace tools can help - Part 2

In part one of this blog post, we described the detrimental effects of being habitually busy, pseudo…

Too busy to get anything done? Digital workplace tools can help - Part 1

Our working lives are packed full of opportunities to demonstrate how busy we are. The conference calls…

The Intersection of Artificial Intelligence and Enterprise Communications

The thought of software robots and artificial intelligence (AI) in the workplace may make some knowledge workers nervous. But instead of seeing a threat of being “replaced”, workers…

The Way We Work 2018: Topics Worthy of Discussion Series

Guest blog with Atos Distinguished Expert Marianne Hewlett As part of our ongoing thought leadership research into the way we work, we caught up with…

The Way We Work 2018: Topics Worthy of Discussion Series

Guest blog with Unify Expert Lisa Campbell As part of our ongoing thought leadership research into the way we work, we caught up with Lisa…

Growing the Atos LGBT+ community with blueKiwi and Circuit collaboration

We have a very active and increasingly visible LGBT+ and Friends community at Atos. As one of the community leaders, Julia Atwater recently shared a…

The Way We Work 2018: Topics Worthy of Discussion Series

Guest blog with Industry Analyst Dave Michels As part of our ongoing thought leadership research into the way we work, we caught up with Dave…

June update: It‘s sometimes OK to take shortcuts!

Keyboard shortcuts: We‘re never taking shortcuts developing Circuit, but we are introducing a nice little feature that many of you have been requesting from us. We hear you…

Expert analyst shares unique insights on The Way We Work in 2018… and beyond

The Way We Work 2018 – Topics Worthy of Discussion Series. Guest blog with Tim Banting – Part One…

It’s the first to communicate that wins the war: 10 ways defense CIOs can use UC

Posted on: April 16, 2018 by Paul Bender How to maintain continuity of communications in event of an emergency…

May update: Efficient collaboration

For Circuit, agile development means monthly releases based on customer and user feedback. With our most recent update over the past weekend, we added a few technical and design capabilities to make your collaboration…

Ready for military action: How UC is changing the landscape for defense communications

Posted on: May 10, 2018 by Paul Bender At the heart of any successful military organization is the imperative to improve decision-making, both…

TWWW18: The evolution of remote working (infographic)

At Unify, we have pioneered research and thought leadership that sheds light on the way we work. New Unify research finds that flexible work lifestyles are not an ‘all…

Satisfying defense information needs with unified communications

Posted on: March 28, 2018 by Paul Bender “In the high-stakes fast-moving environment of defense there can be no more efficient and quicker model for keeping defense personnel connected” The application of…

March update: We‘re making it easier to connect!

One key ambition with our March update was to make it easier for you to stay in touch with your colleagues on Circuit. Specifically, we have heard your…

The Evolution of Remote Working: Balance, Integration, Harmony

New research finds that flexible work lifestyles are not an ‘all or nothing’ affair At Unify, we have pioneered research and thought leadership that sheds light…

Bits+bricks+behavior = The future of work

Bits, bricks and behavior: I first heard about the “New Work triad” during a speech that Markus Albers, a consultant and influencer in this space, gave at the Factory. The Factory…

Can fewer meetings lead to better collaboration?

Three new ways to foster collaboration without more meetings. A colleague shared a recent study with me. It said that most employees feel that many meetings they attend are…

WHAT’S NEXT: Our Predictions for 2018

Most. likely, we all think the phrase “inflection point” is now a tired and overused business cliché. However, we may well be at one of those defining tipping points…

Effective Digital Transformations for Government

We spend a lot of time discussing digital transformation at Atos. For the other half of the world, Public Sector, McKinsey has recently published some analysis that I think you’ll find interesting.…

What do flexible deployment, investment protection and the hybrid cloud have in common?

Our New Way to Work research has shown that employees value flexible work terms (‘anywhere working’, flexible hours) more highly…

Circuit: An informed user perspective

Hi, I am Subha. I currently work at Unify leading our Voice of the Customer/Partner programs. I am a user of Circuit, every hour of every day. Now, here is a puzzle.…

Transformers – robots in disguise

I was asked to do a blog for Unify about transforming your infrastructure to modern collaboration, I was thinking how best to do this, when I thought about it I thought use…

Funkschau Readers’ Choice Award Winners

We are excited to share that Unify has been recognized by Funkschau, Germany’s premier specialist telecoms publication, in its 2017 Product of the Year Awards. Unify products took home prizes in five…

PRODUCT REVIEW by Paula Neame: Circuit

Circuit Review 2017 If you are familiar with my blogs, then this Paula’esque style review will not be a shock. To anyone unfamiliar – welcome to the world according to Paula.…

Workforce Productivity in Government: The Case for Collaboration

Government agencies need their workforces to perform smarter, faster and more productively. And that means embedding collaborative technologies deep into processes – transforming the way organizations turn knowledge…

Workforce Productivity in Government: The Case for Teleworking

Did you know that in the District of Columbia, almost a third of federal employees commute over 180 minutes a day. I’ve certainly been there. That’s a lot…

You can now share Syncplicity files in Circuit conversations

We‘re happy to announce our new integration between Syncplicity, a Content Collaboration Platform, and Circuit team collaboration. We believe workflow integrations are key elements of successful digital…

“No You Hang Up First” – How To Do A Conference Call Without Making It Weird

We’ve all endured teleconferences rife with the late arrivals chime, connection drops outs, delays and echoes,…

Office Productivity Is Down: What Can You Do About It?

Posted on: September 5, 2018 by Joerg Adam If your employees are like most, they work fairly long hours. But you can’t assume that just because they’re working…

Isolation of the remote worker

Once upon a time I would sit with a newspaper and read it through from front to back with a steaming mug of coffee and my feet up – mainly to accommodate…

Workforce Productivity in Government: A Collaboration Revolution

For Public Sector agencies looking to jump on the unified communications bandwagon, bringing together voice, video, screen share, messaging and file-sharing into a single platform-agnostic application can deliver a…

Coping with silly season

Anyone that works in events will understand the joy of coordinating an audience, a venue, the production, the presenters, the entertainment, the content.. and so it goes on! Mind you – I LOVE it!…

5 ways that call reporting is transforming contact centres

By James Emm, Director of strategic partnerships at Oak Innovation. With the launch of Evolve reporting and analytics for OpenScape Business, Oak Innovation’s James Emm explores…

Workforce Productivity in Government: Where to Start

Where to start Many federal agencies are now looking at home working to save money, ensure continuity of operations during regional and national emergencies, and to provide a more…

Unlocking Workforce Productivity in Government

By Paul Bender, Global Public Sector Marketing With agencies tasked with delivering a modernized, streamlined and ultimately more citizen facing federal government environment, the focus on staff productivity and working practices has…

Not just colleagues. Not just a work tool.

Despite the heat wave and the summer holidays approaching – there is a heavy sigh hanging in the air. Various public tragedies seem far too frequent in the…