Waterlogic, a leader in the water purification industry, has installed the Atos Unify OpenScape Business communications system – a cloud-based system which resides in a Sydney data centre and provides communication services to the company’s four offices around Australia.

On-Line Communications installed the Atos Unify OpenScape Business system in Waterlogic’s Sydney office and a few weeks later the services were rolled out to the Perth, Brisbane and Melbourne offices.

The Task

Waterlogic Australia is a designer, manufacturer, distributor and operator of mains attached point-of-use (‘POU’) drinking water purification and dispensing systems designed for environments such as offices, factories, hospitals, hotels, schools, restaurants and other workplaces.

Waterlogic Australia’s Chief Finance Officer, Mr Danny Warren, picks up the story: “Our new system was a leap of faith. I’m sure a lot of people would be a bit worried about making the move to a system on a data network like this.”

He added: “The biggest worry for me was the question in the back of my mind – is this going to be a good move for us? We changed from a tried and true copper network to what is essentially a ‘virtual’ data network – but I’ve been very happy with it.”

Mr Warren said when he was considering what type of communication system to buy, he was concerned about what would happen if the company moved over to a cloud-based data system and their network went down as it could possibly mean they couldn’t continue doing business.

The Solution

The staff from On-Line Communications told Mr Warren the Atos Unify OpenScape Business communication system can route all incoming calls to the staff’s mobiles so there would be no problem if the emergency situation of the network going down eventuated.

The company’s Contact Centre is based in Perth so when the telephone system was installed in the Osborne Park office, the Contact Centre’s staff was able to use the Unify myAgent software to set the Contact Centre up the way they wanted it.