State of Alabama

Success Story

State of Alabama adopts Circuit by Unify, cuts through the red tape in communications

The Department of Revenue for The State of Alabama revamps communication with streamlined collaboration, flexibility and accessibility for employees.

The Task

The Alabama Department of Revenue, a state government organization of over 1,150 employees, wanted to refresh the organization’s stale and stodgy communication system. Each team, department, and location had its own processes of communication, with email as the primary mode, but hectic schedules and copious amounts of email pushed teammates to abridge messages to the extent possible, using terse, brief statements. This was a detriment to the Department’s internal culture and stunted effective communication.

The Solution

The Department of Revenue in The State of Alabama chose Circuit, Unify’s communications and collaboration software to streamline communication and collaboration within and between 10 locations in the state. The Department was looking for one tool where teams could communicate with each other, where all information is kept for improved organization and accountability.

After joining Circuit, The Department adopted an ad-hoc communication structure, increasing creativity when problem solving, drafting tax code, and training remote workers, all of which helped break through the internal red tape, a common byproduct of bureaucratic process.

The department is looking forward to using Circuit to implement training programs for new and existing employees on various personnel topics as well as critical taxation policies.

The Benefits

Using Circuit to access instant video conferencing has allowed the Commissioner’s office to engage employees anywhere in the organization on a whole host of different topics and in any location thereby reducing travel costs. Circuit’s simple organization of content has made it an easy-to-use repository for best practices.

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