A new four-year contract will provide a full technology refresh of the outdated telephone system at Milan’s two major airports. The contract is a highly visible project in advance of the city’s Expo 2015 global event and the upgrade will provide state-of-the-art service for years to come.

The Task

Updating the ageing telephone network and communication systems that serve Milan’s two primary airports with a contemporary IP-based system that will include full Unified Communications (UC) support, a unified control center, contact center support and enterprise-wide cordless connections for airport staff.

The Solution

• Full network and technology upgrade to Atos Unify OpenScape 4000 supporting about 6,000 users including DECT and WiFi connections.
• Unified Communications support for about 1,000 users through Atos Unify OpenScape Voice and UC platform.
  Full integration with Microsoft products and advanced UC functions such as Web Collaboration, One Number Service, Presence, Preferred Device, Audio/Video Conference, Mobile Client and Web Collaboration, among others.
• Contact center support at both airports through Atos Unify’s CRM solution enhanced with new, highly affordable backup functionalities and Unified Messaging.
• Full project management through Atos Unify’s Managed Services organization with four years xSWA, migration, installation, maintenance and dedicated 24/7 site management.