First-class communication for the 5-Star Superior Schloss Fuschl, A Luxury Collection Resort & Spa with a flexible and high-availability complete solution
Schloss Fuschl, A Luxury Collection Resort & Spa is a unique 5-star superior establishment in the Salzburg region of Austria and one of Europe’s top destinations for unforgettable stays. Its idyllic location on Lake Fuschl attracts visitors who can enjoy the resort’s golf course, spa facilities and classic car excursions. The communication solution now matches the resort’s superior 5-star level.”
The communication infrastructure needed an innovative upgrade. The existing system neither met the latest technology nor the high expectations of a luxury 5-star resort. Spare parts for assemblies, servers or devices were increasingly difficult to obtain, and system updates were no longer economically viable. Booking and front office applications sometimes malfunctioned and failed. Overall, the hardware was no longer fit for purpose. The resort managers wanted an innovative solution for the 900 users, and a reliable integration partner capable of implementing all of the applications quickly while providing long-term support.
Unify partner MEHOKO Meinhart & Heldele Gmbh won the tender to be the new integration service provider. Extensive expertise, fast on-site support and personal contacts were decisive. Following a thorough analysis, Atos Unify’s OpenScape 4000 IP system was selected. For increased system stability and greater availability of all functions, MEHOKO virtualized the existing hardware servers and extended them with the intelligent Atos Unify OpenScape Contact Center and the Atos Unify OpenScape Alarm Response solution (OScAR).
Atos Unify OpenScape Branch was used to connect the resort’s outlying areas to the new architecture and the front and back office were equipped with a customized unified communications (UC) solution. Visitors and staff alike can now enjoy all of the possibilities that the latest in communication technology can offer – just as you would expect from a top-rated establishment like Schloss Fuschl, A Luxury Collection Resort & Spa.
It is the guests who ultimately benefit from the new innovative communication system. Whether they are out on the golf course, in the Schloss museum or luxury suite, guests can get onto the Internet quickly and make calls with IP technology while enjoying the best in voice quality. In the event of an emergency, Atos Unify OpenScape Alarm Response immediately alerts defined first responder groups and initiates evacuation steps. In addition, Atos Unify OpenScape Contact Center optimizes personal service. Reception staff can immediately pass on queries and concerns to the right people. Thanks to front office integration and the UC solution, the entire call and contact list is always transparent. Hotel staff can use the mobile app to access important functions and applications at any time and from any place on the resort’s extensive grounds, or from a home office.Download PDF
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