Sauder Woodworking Co. is North America’s leading producer of ready-to-assemble (RTA) furniture and the nation’s fifth-largest residential furniture manufacturer. An authentic American original, 90 percent of Sauder® furniture is manufactured in Archbold, Ohio.

With some of the most technologically advanced equipment in the world, the facility features nearly 4 million square feet of space, employs about 2,000 workers and houses a wide variety of local and imported materials. Sauder Woodworking Co. is a privately-held, third generation, family-run business.

The Task

Sauder Woodworking had an aging PBX system that needed to be replaced. After an extensive search they settled on a partnership with Atos Unify and Black Box, choosing Atos Unify OpenScape Voice for standards-based IP telephony across the enterprise, which interoperates seamlessly with their Enterasys infrastructure. This voice solution is deployed at Sauder Woodworking operating units throughout the United States. “We deployed voice over IP for all of our telephones – we are using Atos Unify stations for roughly 2,000 subscribers – and have used Atos Unify OpenScape Contact Center for eight different contact centers across our operating units,” said Todd Parnell, Telecommunications and Server Mgmt. Network Engineer at Sauder. “We have a full feature contact center solution using Voice, Email, and Chat Integration”.

The Solution

Sauder chose to implement a variety of Unify solutions, including Basic Voice, Standard and Unified Messaging, Call Center, IVR, Unified and Web Collaboration. Several 3rd party solutions recommended by Unify and Black Box were also incorporated, including Call Accounting/Reporting, e911, Contact Center Call Recording, and RoomToRoom video conferencing.