Isolation and restrictions can be especially difficult for those with mental illnesses. Missing therapy sessions can add to that stress and associated risks to health and well-being. In order to maintain a level of care and support its patients in these difficult times, the psychiatric clinic „Psychiatrie-Dienste Süd“ in Switzerland is using the collaboration application Circuit for the virtual treatment of its patients and the best possible pa- tient experience.
How virtual patient care works
The procedure is very simple: The patient makes an appointment by phone or e-mail. The doctor opens a separate 1:1 conversation with the patient in Circuit, using the patient’s unique number. The number protects the patient’s privacy and anonymity. This conversation is a consistent location and link for patients to easily connect to – even for the least tech savvy patient. With just one click, the patient can now access the conversation as a guest and have a consultation with his therapist at the agreed appointment time. The video conference function ensures that the attending physician can get a more comprehensive picture of his patient, but a pure audio conference is also possible. The patient does not need any software or licenses, just access to the Internet and a browser.
Security and privacy
Today, a wide range of communication and video conferencing solutions are available on the market. Especially with sensitive data, however, it is worth taking a close look at security and data protection. At Circuit, communication is encrypted end-to-end. For the patient no download of a client and no login with user data is necessary. This means that even after the video call is completed, no information is left on any device. Circuit comes from Unify, a European manufacturer, and is compliant with DSGVO/GDPR.Download PDF
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