Luna Calzados adopts a digital workplace transformation, enabling new capabilities for more agile, efficient and collaborative work
Atos Unify and TELEFON RAD consolidate and streamline Luna Calzados’ communications infrastructure – reducing cost and complexity, while improving customer service and staff collaboration.
The Challenge
- Improve customer communications and
- Reduce costs and simplify the communications
- Streamline communication channels, overcoming the barriers imposed by legacy
- Adopt a digital workplace transformation, enabling new capabilities for more agile, efficient and collaborative work
The Solution
- Telefon Rad, official partner of Unify, following their analysis of needs and user profiles, proposed a model of deployment based on a consolidated platform at headquarters delivering voice services across their network of stores.
- The Atos Unify OpenScape Business platform was deployed, giving the user an advanced communication solution:
- One-click audio conferencing
- Web collaboration with document sharing and digital white board
- High-definition video conferencing
- User Presence tells who is available and how to contact them.
The Benefits
Satisfaction all around
Marked improvement in customer service, with One Number Service allowing easy access to our receptionist.
- Team collaboration between employees, anywhere, on any device, staying always
- Streamlined need for multiple devices, whether working at the office or on the
- Reduced cost with the ITSP, while the addition of links has allowed a reduction in the total number of communication
- Reduction of TCO, with 60% savings on the cost of telephone and internet providers, amortizing the investment in less than a year.
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