With Unify Office by RingCentral, communications functions are now available to LPR employees quickly and easily from anywhere – whether in the office, working from home or out and about. The cloud-based solution provides intelligent call center functionality and has replaced their on-premise phone system. For LPR, this decision also means success in terms of economics.

Requirements

• Replacement of the on-premises phone system, including contact center infrastructure
• Timely provision of a cloud-based solution, needed within a few weeks
• Fail-proof contact center functionality for hotline service
• Seemless introduction of hybrid workplaces
• Reporting and usage analyses
• Uncompromising data protection through a commitment to European standards
• Support and advice from a competent partner.

Solution

• Unify Office by RingCentral as a scalable cloud communications solution
• No long-term commitment, typical with on-premises hardware investments
• Use of business telephony functions independent of location
• Flexibility to support high call volumes and many connected users
• Intelligent call center functionality
• High availability and failover reliability.