Closer to customers – always available, even in peak periods

Loxam, a construction machinery and equipment rental company, strives to ensure every customer inquiry is answered, especially during times of great demand. After only 6 months of deployment, and with only a select number of features implemented thus far, it’s clear: Loxam’s investment in Unify Office has already paid off.

Requirements

• Relieve the pressure on consultants in rental stations while fully addressing customer inquiries, even during peak periods
• Capture and leverage a customer database for an active, customer-centric approach
• Help improve business stability beyond seasonal peaks
• Consolidate the telephony contract landscape

Solution

• Set a strong communication foundation with Unify Office: a highly scalable, cloud-based platform
• Start by integrating 20 rental stations and 150 user profiles and efficiently onboard further rental stations on a continuous basis
• Establish efficient and flexible call management workflows and implement Loxam’s own Customer Service Center
• Integrate Salesforce for easy access and updating of client data
• Begin telephony contract consolidation to a single, uniform cloud service