Liverpool John Moores University

Success Story

Liverpool John Moores University Uses Unify to Put Applicants at the Centre of its Clearing Experience

The Task

Ensuring reliability and scalability

Liverpool John Moores University continues to grow year on year, and with its reputation for excellence it is critical that applicants’ first contact point with the institution — particularly during clearing — is seamless.

It therefore knew the communications solution that would support this process had to be highly reliable and scalable; in order to handle upward of 4,000 calls a day during peak periods.

The Solution

OpenScape Voice

Using Unify’s OpenScape Voice platform, Liverpool John Moores was able to streamline and reinvent its 2015 clearing process. OpenScape Voice combines carrier-grade reliability, security, massive scalability (up to 100,000 users per node), and flexible on-premise or cloud deployment with the features a university needs to handle large volumes of calls.

The Benefits

One of the most successful clearings in the University’s history

Implementing OpenScape Voice enabled Liverpool John Moores University to have one of the most successful clearings in its history. During peak call times, the Network Management and Telecoms teams were able to simply increase the size of the call centre capacity, enabling the clearing team to handle the maximum a of calls possible. And, there were no incidents or call failures.

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