A powerful, flexible and efficient unified communications solution for the Lenkerhof gourmet spa resort
The 5-star hotel in Simmental offers its discerning guests an excellent service and personal care down to the tiniest detail. To achieve that, employees of one of Switzerland’s most adolescent luxury hotel must be able to rely on a top-class telecommunications system, operating round the clock.
The Task
The purely analog telephony system used at the Lenkerhof Hotel was already more than 20 years old. As a result, more and more terminal devices and modules could no longer be repaired or upgraded at a reasonable cost due to the lack of available spare parts or components. When calls were forwarded internally; from the reception to the spa zone, or to room service – the caller’s number was not transmitted, meaning guests had to state their name and room number again.
The Mountain and Ski Restaurant Bühlberg, which is part of the hotel, had a separate, unreliable telephone connection. As a result, the restaurant was often very difficult to access for making reservations, both inside and outside the hotel. In addition, the hotel’s DOS-based alarm server was not state-of-the-art and so could no longer meet the high requirements of the hotel’s own new security concept.
The Solution
After an in-depth analysis of requirements and consulting, the 5-star hotel’s long-standing integration partner swisspro submitted a tailor-made comprehensive offer. The new central hybrid telephony system would be a combined solution consisting of Atos Unify OpenScape Business and the Atos Unify OpenScape Alarm Response server.
The hotel’s front-office system was connected to Atos Unify OpenScape Business via an interface. For the back-office staff, Outlook was integrated with the Atos Unify OpenScape UC Suite on the desktops. The hotel’s new hybrid telephony system supports both VoIP and DECT phones. It now covers the entire interior and outside grounds of the expansive hotel complex and can be expanded at any time to meet changing service needs.
The Bühlberg Mountain Restaurant and “Südschnee” Snow Bar were integrated by means of a radio relay network and IP-capable end-user devices.
The Benefits
The hotel and Mountain Restaurant can be reached by guests and partners at all times, as befits the hotel’s up-market service concept.
The one-number service means every call received under the hotel’s central number is answered quickly and personally by a member of staff. Calls are no longer routed to a queue or mailbox, but forwarded directly to the mobile phone of an employee who can be reached – no matter the time of the day.
Thanks to the UC Suite’s Outlook integration, back-office staff always have a clear overview of the entire call and contacts list. Linking the solution with the front-office system means the name of the guest is now shown on the end-user device when calls are forwarded. In the event of an emergency, the Unify OpenScape Alarm Response server enables not only guests, but also defined first responders to be alerted immediately from the reception and all necessary evacuation steps to be initiated.
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