Clark Atlanta University

Success Story

Clark Atlanta University improves organizational communications and cuts support costs by 50 percent

Clark Atlanta University opens new communications channels for students and parents with Unify and Black Box Expertise.

The Task

  • Replace a legacy PBX to deliver improved communications capabilities and enhanced call handling capacity at a reduced cost
  • Implement a unified communications solution that would transform working for staff, deliver improved call management abilities, and support a new collaboration platform for staff and students
  • Instigate a smart new approach to communications that enables the university to evolve its communications infrastructure to keep up with emerging communication demands within strict budgetary constraints
  • Deliver a communications solution that could effectively and cost-efficiently deliver all the capacity and flexibility the university needs today and into the future.

The Solution

  • OpenScape UC Server
  • OpenScape Voice
  • OpenScape UC Application
  • OpenScape Contact Center.

The Benefits

  • Delivered new convenience and capabilities to students, faculty, and staff, including caller ID and more responsive call centers
  • Projected annual savings of 50 percent on service contracts
  • Projected 10 percent increase in customer satisfaction from the call center
  • Moved from limited, inflexible infrastructure to flexible, open standards from Unify.

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