CADCON

Success Story

CADCON Group enhances teamwork and flexibility with OpenScape Voice

Technology solutions provider CADCON has a team of more than 500 engineers and specialists working out of many locations. To support its rapid growth and accommodate vital communication capabilities for their teams, the company relies on OpenScape Voice from Unify supported by its experienced solution partner PTC Telecom.

The Task

  • Standardize the heterogeneous communication landscape incorporating legacy systems at newly added locations
  • Implement a powerful yet flexible communication solution that supports CADCON’s growth targets
  • Strengthen teamwork across multiple locations with unified communication and collaboration (UCC)
    Speed up response with efficient communication
  • Provide a centrally administrable solution, including centrally provided applications.

The Solution

  • OpenScape Voice as a central communication solution
  • Integration into the virtualized IT infrastructure
  • OpenScape UC with One Number Service
  • OpenScape Xpressions for voicemail and fax
  • OpenScape Fusion for integrating UC capability into existing office applications
  • Interface with CADCON’s ERP system.

The Benefits

  • A standardized and future-proof communication solution
  • Reliable voice platform that scales up to 100,000 users
  • Optimized accessibility and flexibility through One Number Service
  • Synchronized communication for more efficient teamwork across multiple sites
  • High user acceptance delivers tangible added value
  • Cost savings through centralized administration.

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