ALEX & GROSS, a leading provider of sales services and technologies, has replaced its high-maintenance on-premises phone system with the cloud solution Unify Office by RingCentral. Cloud communication offers them valuable time savings and unbeatable flexibility for its inbound business. Thanks to a robust API interface, ALEX & GROSS can make calls directly from EVERLEAD, their in-house sales tool, bringing relevant information to make any customer call more valuable.

Requirements

• Time and cost savings through replacement of a high-maintenance on-premises system
• Cloud-based telephony
• Individually customizable
• High scalability
• Integration to an in-house lead-management system
• Ease of use.

Solution

• Unify Office, as a scalable cloud communication solution
• Numerous out-of-the-box integrations
• Comprehensive APIs for user-defined integrations
• Full documentation for users and developers
• Business telephony functions independent of location
• A single business number for all devices

Benefits

• Option to make calls within EVERLEAD, ALEX & GROSS’ in-house sales tool
• Instant availability of caller information
• Fast, uncomplicated rollout meant improved adoption and quicker ROI
• Proportional scaling to the growth of the company
• An open system with many integration options.