Alex & Gross

Success Story

ALEX & GROSS leverages the full integration potential of Unify Office by RingCentral

ALEX & GROSS, a leading provider of sales services and technologies, has replaced its high-maintenance on-premises phone system with the cloud solution Unify Office by RingCentral. Cloud communication offers them valuable time savings and unbeatable flexibility for its inbound business. Thanks to a robust API interface, ALEX & GROSS can make calls directly from EVERLEAD, their in-house sales tool, bringing relevant information to make any customer call more valuable.

Requirements

  • Time and cost savings through replacement of a high-maintenance on-premises system
  • Cloud-based telephony
  • Individually customizable
  • High scalability
  • Integration to an in-house lead-management system
  • Ease of use.

Solution

  • Unify Office, as a scalable cloud communication solution
  • Numerous out-of-the-box integrations
  • Comprehensive APIs for user-defined integrations
  • Full documentation for users and developers
  • Business telephony functions independent of location
  • A single business number for all devices

Benefits

  • Option to make calls within EVERLEAD, ALEX & GROSS’ in-house sales tool
  • Instant availability of caller information
  • Fast, uncomplicated rollout meant improved adoption and quicker ROI
  • Proportional scaling to the growth of the company
  • An open system with many integration options.

Provided by

Unify Partner

ITcares GmbH

ITcares GmbH
Zettachring 6,
70567 Stuttgart,
Deutschland,

https://www.itcares.de/

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