A new-generation outbound solution
You already know that labor can represent up to 80% of a contact center’s operational costs. The challenge is to control and even reduce labor costs—but not at the expense of customer service.
Agent-assisted and agentless proactive customer care campaigns are proven approaches to increasing customer loyalty and retention. All while keeping costs in check.
OpenScape Contact Center Campaign Director ushers in a new generation of outbound contact management solutions with patented predictive dialing, advanced campaign and list management, call tactics and call recording capabilities. Campaign management is simplified with a single unified point for administration, management and reporting.
Now you can execute outreach campaigns that generate new revenue opportunities, and implement proactive contact to preemptively reduce inbound call volumes.
Reach out to increase customer loyalty and revenue
Predictive, progressive, and preview outbound dialing with campaign management
Skills-based routing and reporting of inbound and outbound phone, email, and web chat
Do-Not-Call (DNC) compliance
Run as a standalone solution or interface with any communications infrastructure
500 agents per communication server, 10,000 agents per system
Integrated IVR for campaigns, notifications, surveys, advertising, etc.
Integrated audio recording
Deliver cost-effective outbound campaigns in any industry
OpenScape Contact Center Campaign Director is versatile. Whether you’re in banking, insurance, healthcare, retail or government, we can help you get results with:
- Account collections
- Telesales and marketing
- Notifications and alerts
- Services and support
- Blended inbound/outbound campaigns
- Proactive customer care
If you aren’t talking to your customers, your competitors probably are.
Proactive customer contact strategies for growth. OpenScape Contact Center Campaign Director is the premise-based Campaign Management platform within the OpenScape Contact Center Suite.
Interested in our Contact Center solutions?
We have a strong network of partners with varying specialties and locations near you.