You already know that labor can represent up to 80% of a contact center’s operational costs. The challenge is to control and even reduce labor costs—but not at the expense of customer service.

Agent-assisted and agentless proactive customer care campaigns are proven approaches to increasing customer loyalty and retention. All while keeping costs in check.

Atos Unify OpenScape Contact Center Campaign Director ushers in a new generation of outbound contact management solutions with patented predictive dialing, advanced campaign and list management, call tactics and call recording capabilities. Campaign management is simplified with a single unified point for administration, management and reporting.

Now you can execute outreach campaigns that generate new revenue opportunities, and implement proactive contact to preemptively reduce inbound call volumes.