Outbound Contact Centers

Treat your customers to authentic communication

With Atos Unify OpenScape Contact Center Campaign Director, you can build strong customer relationships that drive loyalty, satisfaction and revenue.

A new-generation outbound solution

You already know that labor can represent up to 80% of a contact center’s operational costs. The challenge is to control and even reduce labor costs—but not at the expense of customer service.

Agent-assisted and agentless proactive customer care campaigns are proven approaches to increasing customer loyalty and retention. All while keeping costs in check.

Atos Unify OpenScape Contact Center Campaign Director ushers in a new generation of outbound contact management solutions with patented predictive dialing, advanced campaign and list management, call tactics and call recording capabilities. Campaign management is simplified with a single unified point for administration, management and reporting.

Now you can execute outreach campaigns that generate new revenue opportunities, and implement proactive contact to preemptively reduce inbound call volumes.

Reach out to increase customer loyalty and revenue

Predictive, progressive, and preview outbound dialing with campaign management

Skills-based routing and reporting of inbound and outbound phone, email, and web chat

Do-Not-Call (DNC) compliance

Run as a standalone solution or interface with any communications infrastructure

500 agents per communication server, 10,000 agents per system

Integrated IVR for campaigns, notifications, surveys, advertising, etc.

Integrated audio recording

Deliver cost-effective outbound campaigns in any industry

Atos Unify OpenScape Contact Center Campaign Director is versatile. Whether you’re in banking, insurance, healthcare, retail or government, we can help you get results with:

  • Account collections
  • Telesales and marketing
  • Notifications and alerts
  • Services and support
  • Blended inbound/outbound campaigns
  • Proactive customer care

If you aren’t talking to your customers, your competitors probably are.

Outbound Contact Centers

Related resources

OpenScape Contact Center

Brochure

OpenScape Contact Center Campaign Director

Interactions with clients or customers are key to organization success. Atos Unify OpenScape Contact Center Campaign Director supports the powerful opportunities of proactive and predictive outbound connections, helping you be more responsive, efficient and customer focused.

OpenScape Contact Center Campaign Director

Datasheet

OpenScape Contact Center Campaign Director

Proactive customer contact strategies for growth. Atos Unify OpenScape Contact Center Campaign Director is the premise-based Campaign Management platform within the Atos Unify OpenScape Contact Center Suite.

Schloss Fuschl

Case Study

Schloss Fuschl

First-class communication for the 5-Star Superior Schloss Fuschl, A Luxury Collection Resort & Spa with a flexible and high-availability complete solution.

Interested in our Contact Center solutions?

We have a strong network of partners with varying specialties and locations near you.