Outbound Contact Centers

Treat your customers to authentic communication

With OpenScape Contact Center Campaign Director, you can build strong customer relationships that drive loyalty, satisfaction and revenue.

A new-generation outbound solution

You already know that labor can represent up to 80% of a contact center’s operational costs. The challenge is to control and even reduce labor costs—but not at the expense of customer service.

Agent-assisted and agentless proactive customer care campaigns are proven approaches to increasing customer loyalty and retention. All while keeping costs in check.

OpenScape Contact Center Campaign Director ushers in a new generation of outbound contact management solutions with patented predictive dialing, advanced campaign and list management, call tactics and call recording capabilities. Campaign management is simplified with a single unified point for administration, management and reporting.

Now you can execute outreach campaigns that generate new revenue opportunities, and implement proactive contact to preemptively reduce inbound call volumes.

Reach out to increase customer loyalty and revenue

Headset

Predictive, progressive, and preview outbound dialing with campaign management

Room based video collaboration

Skills-based routing and reporting of inbound and outbound phone, email, and web chat

Deskphone

Do-Not-Call (DNC) compliance

On the go

Run as a standalone solution or interface with any communications infrastructure

Agent

500 agents per communication server, 10,000 agents per system

Communication

Integrated IVR for campaigns, notifications, surveys, advertising, etc.

Voice

Integrated audio recording

Deliver cost-effective outbound campaigns in any industry

OpenScape Contact Center Campaign Director is versatile. Whether you’re in banking, insurance, healthcare, retail or government, we can help you get results with:

  • Account collections
  • Telesales and marketing
  • Notifications and alerts
  • Services and support
  • Blended inbound/outbound campaigns
  • Proactive customer care

If you aren’t talking to your customers, your competitors probably are.

Outbound Contact Centers

What our clients say about us

LateRooms.com

LateRooms.com, one of UK’s leading online accommodation specialists, shrunk their cost of sales by 50%.

“Continuously driving efficiencies and customer service improvements is part and parcel of our team. Unify’s OpenScape Contact Centre Solution has been a key enabler in our ability to deliver exceptional customer service.”

Jo Helire-Glynn, Head of Call Centre Operations B2C Division
TUI Travel PLC

View success story

Related resources

OpenScape Contact Center

Brochure

OpenScape Contact Center Campaign Director

Interactions with clients or customers are key to organization success. OpenScape Contact Center Campaign Director supports the powerful opportunities of proactive and predictive outbound connections, helping you be more responsive, efficient and customer focused.

OpenScape Contact Center Campaign Director

Datasheet

OpenScape Contact Center Campaign Director

Proactive customer contact strategies for growth. OpenScape Contact Center Campaign Director is the premise-based Campaign Management platform within the OpenScape Contact Center Suite.

Interested in our Contact Center solutions?

We have a strong network of partners with varying specialties and locations near you.