Supporting contact center transformation to one-on-one experiences
Exceptional customer experience doesn’t happen by accident. Cloud Contact Center – powered by CXone helps organizations of all sizes be first and stay first in their industry, by empowering customer service teams to move faster and work smarter with the most complete cloud contact center solution.
By equipping contact centers with the unified tools and insights they need to win every interaction across the customer journey, organizations can now be the first choice of customers, the first to innovate in their industry, and the first choice employer of outstanding agents. Only CXone delivers one unified experience, on one cloud native platform, protecting existing investments along one proven path to the cloud, all from one industry leader.
CXone unifies best-in-class capabilities into a single, powerful solution
Omnichannel Routing
Connect customer journeys across any channel by empowering agents to provide quick, personalized, and proactive service.
Workforce Optimization
Unlock the potential of your team by inspiring employee self-improvement and amplifying agent quality management efforts.
Open Cloud Foundation
Power rapid innovation with an extensible enterprise-grade platform that scales securely, deploys quickly, and serves customers of all sizes globally.
Analytics
Turn insights into results by making data relevant, easy to consume and actionable to drive measurable improvements.
Automation & AI
Streamline service delivery by providing agent-assisted and fully automated actions that eliminate mundane tasks and speed resolution of customer issues.
CXone Contact Center Software Features
Cloud Contact Center – powered by CXone is built on an a platform for with 13 years of investment and innovation, with continuous addition of new features and products to meet the needs of our customers including:
- Automatic Contact Distributor
- Interactive Voice Response
- Interaction Channels
- Proactive Outbound
- My Agent eXperience – MAX
- Workforce Intelligence
- Partner AI Chatbots
- Workforce Management
- Quality Management
- Customer Satisfaction Surveys
- Performance Management
- Omnichannel Analytics
- Security & Reliability
- CRM Integrations
- UCaaS Integrations
- Developer Ecosystem
- RESTful APIs
- Voice as a Service
- Reporting
Related resources
Orchestrating Customer Engagement Excellence
Atos helps organizations optimize customer engagement by empowering staff, connecting customers and delivering meaningful outcomes. Our unique combination of heritage in contact center operations, global experience and partnerships with market leading solutions means innovative results that are tailored to customer priorities for maximum benefit.
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