Cloud Contact Center powered by CXone

Succeed in the Experience Economy with the industry’s leading contact center software

As the industry’s #1 cloud customer experience platform, Cloud Contact Center – powered by CXone helps organizations succeed in their industry by powering exceptional experiences for customers and employees.

Supporting contact center transformation to one-on-one experiences

Exceptional customer experience doesn’t happen by accident. Cloud Contact Center – powered by CXone helps organizations of all sizes be first and stay first in their industry, by empowering customer service teams to move faster and work smarter with the most complete cloud contact center solution.

By equipping contact centers with the unified tools and insights they need to win every interaction across the customer journey, organizations can now be the first choice of customers, the first to innovate in their industry, and the first choice employer of outstanding agents. Only CXone delivers one unified experience, on one cloud native platform, protecting existing investments along one proven path to the cloud, all from one industry leader.

CXone unifies best-in-class capabilities into a single, powerful solution

Omnichannel Routing

Connect customer journeys across any channel by empowering agents to provide quick, personalized, and proactive service.

Optimize

Workforce Optimization

Unlock the potential of your team by inspiring employee self-improvement and amplifying agent quality management efforts.

Cloud

Open Cloud Foundation

Power rapid innovation with an extensible enterprise-grade platform that scales securely, deploys quickly, and serves customers of all sizes globally.

Chart

Analytics

Turn insights into results by making data relevant, easy to consume and actionable to drive measurable improvements.

On the go

Automation & AI

Streamline service delivery by providing agent-assisted and fully automated actions that eliminate mundane tasks and speed resolution of customer issues.

CXone Contact Center Software Features

Cloud Contact Center – powered by CXone is built on an a platform for with 13 years of investment and innovation, with continuous addition of new features and products to meet the needs of our customers including:

  • Automatic Contact Distributor
  • Interactive Voice Response
  • Interaction Channels
  • Proactive Outbound
  • My Agent eXperience – MAX
  • Workforce Intelligence
  • Partner AI Chatbots
  • Workforce Management
  • Quality Management
  • Customer Satisfaction Surveys
  • Performance Management
  • Omnichannel Analytics
  • Security & Reliability
  • CRM Integrations
  • UCaaS Integrations
  • Developer Ecosystem
  • RESTful APIs
  • Voice as a Service
  • Reporting

OpenScape Cloud Contact Center

Related resources

Orchestrating Customer Engagement Excellence

Atos helps organizations optimize customer engagement by empowering staff, connecting customers and delivering meaningful outcomes. Our unique combination of heritage in contact center operations, global experience and partnerships with market leading solutions means innovative results that are tailored to customer priorities for maximum benefit.

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Interested in our Cloud Contact Center solutions?