OpenScape Cloud Contact Center

Customer Service Made Simple – in the Cloud

A world-class contact center can be essential to sales and support operations. It can also offer a sustainable competitive advantage. Now it’s available on demand.

The integration you demand, and the dependability you need

With OpenScape Cloud Contact Center, you can run a call center without the costs and in-house expertise that other solutions require. Instead of IT, you can focus on your business and its success.

Add new capabilities to your business or support your existing contact center with an on-demand solution that will ensure business continuity—all without having to purchase, install, integrate, maintain and support everything. With our top-rated cloud contact center platform, we can help you achieve your business results at a substantially lower cost of ownership.

OpenScape Cloud Contact Center works with your existing voice system — whatever it is — and supports your TDM, IP or hybrid environment, phones and clients. Plus, it integrates easily with customer relationship management applications, including Salesforce and Microsoft Dynamics.

OpenScape Cloud Contact Center is an award-winning platform—for good reasons. It provides an enterprise-class, highly secure infrastructure and comes with a higher uptime guarantee than any other cloud contact center.

Protect your traditional call center with a hot standby in the cloud

Room based video collaboration

Skills-based routing and reporting of inbound and outbound phone, email, chat and social media

Headset

Predictive, progressive, and preview outbound dialing with campaign management

make larger

Pre-packaged and custom CRM integrations

Communication

Integrated IVR (DTMF or speech recognition) with drag-and-drop GUI application development

microphone

Workforce Optimization: Voice & Screen Recording, Quality Management, Workforce Management, eLearning, Customer Surveys

Digital Transformation

Overlays any existing communications platform

The full functionality you need, without the hassle of maintaining it

Can a cloud solution really deliver everything you’d expect? In a word, yes. OpenScape Cloud Contact Center provides:

  • Intelligent skills-based routing for inbound and outbound voice, email and webchat
  • Predictive and blended outbound dialer
  • Integrated IVR front end and self-service
  • Web-based agent and management desktops
  • Standard and custom real-time and historical reports
  • Built-in integration software
  • Customer survey
  • Quality management
  • Workforce management
  • E-learning

OpenScape Cloud Contact Center

What our clients say about us

Columbus State Community College

Columbus State Community College harnesses the cloud to transform their IT Support

“As a result of the flexibility afforded by OpenScape Cloud Contact Center, we’re far more efficient and as a byproduct employee morale has improved,”

Terry Rockwell, Telecom Supervisor at Columbus State Community College

View success story

Related resources

ACD

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OpenScape Cloud Contact Center ACD

Instantly connect the right caller to the right agent, and see contact center productivity and customer satisfaction skyrocket.

Blended Media

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OpenScape Cloud Contact Center Blended Media

Voice, fax, email, chat and social media – transforming your call center into a true multi-channel contact center.

Dialer

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OpenScape Cloud Contact Center Dialer

Full-featured campaign-based outbound dialing, blended with your inbound contacts.

IVR

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OpenScape Cloud Contact Center IVR

A powerful self serve option with the cost savings and flexibility of the cloud.

WFM

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OpenScape Cloud Contact Center WFM

Accurate forecasting, streamlined scheduling and improved staff retention. Your recipe for money saving, customer service success.

WFO

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OpenScape Cloud Contact Center WFO

Introducing the world’s first cloud-based workforce optimization solution specifically designed for customer care.

Interested in our Cloud Contact Center solutions?

We have a strong network of partners with varying specialties and locations near you.

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