Make the first step towards improving your CX


Our free Assessment & Proof of Concept will put you on the right path

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Advisory & Consulting

Step 1: Review your transformation challenges

and readiness together with one of our experts

NICE enlighten XO
Step 2: A proof of concept for building smarter self-service faster

using your existing agent assisted interactions

Step 1:

Review your transformation challenges and readiness with one of our experts

The transformation readiness review takes the form of a virtual/remote consultation with one of our CX experts for up to 1 hour.

During the expert consultation, we will provide feedback on your response to our readiness checklist and review your key transformation challenges. You will get a summary of the main discussion points and recommended next steps.

Step 2:

A proof of concept for building smarter self service faster

The analysis of customer interactions is a free Proof of Concept using NICE Enlighten Experience Optimization (XO) which will convert your customers’ calls and emails into analytical insights, pinpointing opportunities to drive your agent assisted interactions into contained self-service.

How our free proof of concept works

Your data, your reality in Enlighten XO

Enlighten XO

Our Information Security Policy ensures your data used for the data analytics is encrypted and processed in a level 3 Data Center in London (UK), and retained only for the length of the engagement and deleted on completion. Further details can be provided prior to commencement.

See what others can’t


Gain Intelligent Insight

next steps

(across all
channels and

and dashboards
(with your data)

benefits and ROI
(return on

training dataset
to augment your
bot (for one

Don’t take our word for it

“The discovery analysis engagement played a key role in carrying out a deep dive review into [our] current contact center solution and consideration of adding webchat. Insights were shared with senior management and all levels were very impressed with the findings overview and recommendations.”

– European Commission – Health & Life Sciences

“It was great to have input from a contact center expert. I would certainly advocate that for anyone using the system to engage in the [7 P’s] review as [Atos] bring a wealth of knowledge and experience. “

– Dennis van Vugt, Head of Transformation & Innovation

“I found the review undertaken to be extremely informative and thorough and pinpointed the key areas that require greater exploration and consideration. The knowledge of the marketplace and best practice clearly came through and enables us to make informed decisions and choices on our direction”

– John Ainsworth, Global Head of Business Transformation Services and Northern Europe FS&I

“The review identified actionable improvements in recruitment, QA, Training, Performance Dashboards and more. This has helped us significantly improve our KPIs: Abandonment rates from 20% to 3%, and average wait times from 33 sec to 10 sec.”

– Operations Manager, UK NHS Foundations Trust

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