About Thomas Lederer

Innovation Officer

Thomas Lederer is Innovation Officer at Atos Unify and leads the CTO & Innovation Office team in Unify’s Product House. Thomas is based in Munich, Germany. He has more than 25 years of experience in leading roles in R&D in the field of communication & collaboration solutions with a passion for agility, driving change, and fostering creativity. By staying at the forefront of technology trends and collaborating with cross-functional teams, Thomas ensures that innovation thrives within our organization. Moreover, he is the author/co-author of more than 70 patents.

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Articles posted by Thomas Lederer

Revolutionizing Customer Service: The Role of AI-Powered Contact Center Solutions

In today's fast-paced business world, customer service holds unprecedented significance. With customer expectations on the rise, delivering prompt and personalized service has become a crucial factor in retaining a loyal customer base and fending off competition. That's where contact center solutions step in, playing a vital role in helping businesses of all sizes…