Atos Named Leader in Customer Satisfaction for Unify product portfolio by Eastern Management Group
Paris, July 9, 2019
Strong channel partners and in-house services expertise enables Atos to deliver superior customer support
Atos, a global leader in digital transformation, was ranked at the top for customers satisfaction of its Unify portfolio in a recent survey by Eastern Management Group.
The survey of more than 2,850 VoIP (Voice over Internet Protocol) customers ranked 17 vendors on ten customer satisfaction measurements, including: technology and product, purchase experience, reliability, installation, support, management tools, contact center experience, value, overall satisfaction, and likelihood to recommend to a friend.
The Unify product portfolio was rated highest in nine out of 10 measurements, with particular strength in delivering a superior product and technology, reliability, managements tools and overall customer support.
Through the Unify portfolio, Atos leverages global channel partners to sell and support its unified communication and collaboration solutions to the SMB space, in combination with its own industry-leading services organization to provide support to its global large enterprise customers, including Siemens, which has deployed Circuit by Unify to its 350,000 employees worldwide.
“Customers are harsh — but fair — judges of what they bought and expect,” said John Malone, CEO of Eastern Management Group. “Atos has a mature channel that is generally best-of-breed supporting its strong SMB base, while its in-house services bring expertise for large enterprise, helping it rank number one on multiple customer satisfaction measurements.”
“The channel is a key focus for Atos, in particular for its Unify portfolio for the SMB space, and we believe this survey validates the work we’ve put in to building long-term relationships and strong working partnerships with our channel,” said Simon Skellon, Chief Sales Officer, Unify Portfolio, for Atos. “Additionally, the integration of Unify into the broader Atos Group has driven significant benefits to our large enterprise communication and collaboration customers, who can now benefit from the world-class Unify portfolio”
For more information on the Eastern Management Group VoIP Phones Customer Satisfaction Report, visit here.
Unify is the Atos brand for communication and collaboration solutions. At the core of the Atos Digital Workplace portfolio, Unify technology enables organizations of all sizes to transform the way they collaborate, creating a more connected and productive workforce which can dramatically improve team performance, individual engagement and business efficiency.
Unify products represent a strong heritage of technology innovation, reliability and flexibility. Their award-winning intuitive user experience can be delivered through almost any device and in any combination of cloud or on-premise deployment. Augmented by Atos’ secure digital platforms, vertical solutions and transformation services, they set the global standard for a rich and reliable collaboration experience that empowers teams to deliver extraordinary results.
Atos is a global leader in digital transformation with over 110,000 employees in 73 countries and annual revenue of over € 11 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions. The group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos Syntel, and Unify. Atos is a SE (Societas Europaea), listed on the CAC40 Paris stock index.
The purpose of Atos is to help design the future of the information technology space. Its expertise and services support the development of knowledge, education as well as multicultural and pluralistic approaches to research that contribute to scientific and technological excellence. Across the world, the group enables its customers, employees and collaborators, and members of societies at large to live, work and develop sustainably and confidently in the information technology space.