Unify and MicroAutomation Bring Innovative NG9-1-1 Solution to Tinker Air Force Base
MicroAutomation’s CallCenter Millennium E9-1-1 Version 3.4 Successfully Tested as Interoperable with Unify’s OpenScape Voice v9 SIP-Based Platform
MicroAutomation, a recognized leader in 9-1-1 solutions, and Unify, the Atos brand for communications software and services, are partnering to bring the most innovative NextGen 9-1-1 solution to Tinker Air Force Base in Oklahoma City, OK. MicroAutomation’s CallCenter Millennium E9-1-1 product has been successfully re-certified to operate with Unify’s OpenScape Voice solution by the U.S. Department of Defense (DoD) Joint Interoperability Test Command (JITC).
JITC, part of the Defense Information Systems Agency (DISA), conducts the highest level of information assurance and interoperability testing for systems developed to operate within the DoD. These certifications are generally accepted as the gold standard for all mission-critical applications in the public sector.
This expanded JITC certification covers MicroAutomation’s E9-1-1 solution operating with Unify’s OpenScape Voice solution. OpenScape Voice is a highly reliable, redundant and fault-tolerant native SIP-based voice solution. This type of carrier-grade and geo-diverse IP platform is a key component of the industry’s NextGen 9-1-1 requirements.
As a result of this expanded JITC certification, Unify was awarded a contract to modernize the 9-1-1 center at Tinker Air Force Base and leverage the full potential of NextGen features and standards. NG9-1-1 systems use IP-based technology to receive data from a wider array of devices and media, and deliver more accurate caller locating capabilities than legacy 9-1-1 infrastructure.
“We are proud to be able to bring our proven and certified NG9-1-1 solution to DoD customers,” explains Suresh Gursahaney, CEO of MicroAutomation. “These customers frequently lag behind their local government counterparts in being able to take advantage of increased capabilities that solutions built to support the NENA I3 standards for NextGen9-1-1 can offer. With this updated and expanded JITC re-certification, MicroAutomation can now support virtually any DoD facility environment as they upgrade to NG9-1-1.”
“Ensuring first responders are equipped with the right technology to respond to emergency situations fluidly across different media, devices and locations is critical for U.S. military bases,” said Russell Brodsky, Director of Federal Government Sales for Unify. “OpenScape enables organizations to easily upgrade systems to NG9-1-1 and ultimately provides the collaboration and communication tools needed to help improve public safety.”
For more information about the DoD Approved Product lists, see here.
MicroAutomation is an industry-leading consulting, professional services and systems integration company providing advanced contact center solutions across all types of organizations in both the public and private sectors. For over 25 years the company has designed and implemented contact center solutions for Fortune 500 customers and advanced 9-1-1 solutions for the DoD – domestically and internationally. MicroAutomation has partnership agreements with all major phone and systems manufacturers, holds its own GSA Schedule 70, and offers JITC certified solutions.
Unify is the Atos brand for communication and collaboration solutions. At the core of the Atos Digital Workplace portfolio, Unify technology enables organizations of all sizes to transform the way they collaborate, creating a more connected and productive workforce which can dramatically improve team performance, individual engagement and business efficiency.
Unify products represent a strong heritage of technology innovation, reliability and flexibility. Their award-winning intuitive user experience can be delivered through almost any device and in any combination of cloud or on-premise deployment. Augmented by Atos’ secure digital platforms, vertical solutions and transformation services, they set the global standard for a rich and reliable collaboration experience that empowers teams to deliver extraordinary results.
Atos is a global leader in digital transformation with approximately 100,000 employees in 73 countries and annual revenue of around € 12 billion. European number one in Big Data, Cybersecurity, High Performance Computing and Digital Workplace, the Group provides Cloud services, Infrastructure & Data Management, Business & Platform solutions, as well as transactional services through Worldline, the European leader in the payment industry. With its cutting-edge technologies, digital expertise and industry knowledge, Atos supports the digital transformation of its clients across various business sectors: Defense, Financial Services, Health, Manufacturing, Media, Energy & Utilities, Public sector, Retail, Telecommunications and Transportation. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos Consulting, Atos Worldgrid, Bull, Canopy, Unify and Worldline. Atos SE (Societas Europaea) is listed on the CAC40 Paris stock index.